These General Conditions are for the purchase and shipment of products, requested remotely via the Internet on the site "shop.mcjohn.it" belonging to Mc John S.r.l. based in Casalnuovo di Napoli (NA) Via Madre Rosa Gattorno, 16 Italy.
ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
The Customer, with the on-line sending of the confirmation of his purchase order, unconditionally accepts and undertakes to comply with the general conditions and payment transcribed below, declaring to have read and accepted all the instructions provided to him in this document.
These General Conditions of Sale must be examined on-line by the Customers of the site "shop.mcjohn.it" before they confirm their purchases. The confirmation of order therefore implies full knowledge of the General Conditions of Sale and their full acceptance.
The purchase of the products, available as illustrated and described on-line in the relative descriptive and technical sheets, is carried out by the Customer at the price indicated therein, to be confirmed at the time the order is sent, in addition to the shipping costs displayed to the customer. purchase order.
Before confirming the purchase the customer will be shown the unit cost of each product chosen, the total cost in case of purchase of multiple products, any discounts applied and the related shipping costs.
By confirming the purchase, upon completion of the transaction, the Customer will receive an email containing the Date, the total amount of his order and the details of the same.
The payment methods among which the customer can choose are:
- Wire transfer. The order will be processed after we receive from our. bank confirmation of payment.
- Stripe. We accept payment with major credit cards, transactions are securely managed by Stripe.
N.B. We do not use PayPal because it has commission costs on transactions higher than Stripe, also PayPal does not issue any invoice for its services.
For shipments we use the following couriers:
- SDA it's Italy shipping, delivery 24 hours, 48 hours to the islands, excluding Saturday, Sunday and holidays.
- Poste Italiane - International registered letter it's worldwide shipping, delivery in 5/8 working days.
- Shipping with tracking code
- The customer will not pay any customs fees, nothing, zero, everything is legal.
The products purchased will be delivered by Mc John S.r.l. at the address indicated by the Customer.
Orders will be processed following the order of availability of the goods.
When the package is entrusted to the courier, the customer receives an email with a link to verify the tracking of the shipment.
The goods will be delivered within the expected time based on the type of shipment chosen.
The Customer is required to verify that the package is intact, not damaged or wet and in any case complies with the standard characteristics of a package.
Only after this verification will the customer accept the delivery, after which he can not make any objection about the appearance of what he delivered in relation to the order placed.
For virtual products and/or services an email will be sent to the customer with the credentials to use them.
We issue sales invoices to all our customers, in the case of private individuals, the Fiscal Code must be indicated in their data, while companies must indicate the VAT number.
GUARANTEES AND DEFECTIVE PRODUCTS
- The products purchased through "shop.mcjohn.it" are subject to the discipline, as applicable, as per Legislative Decree 2.2.2002 n. 24 (G.U. N. 57, 8.3.2002) on sales contracts and guarantees concerning consumer goods and, to the extent not contemplated therein, to the specific provisions envisaged in this regard by the Civil Code. This warranty will apply to the product that has defects of conformity and / or malfunctions not found at the time of purchase, provided that the product is used correctly and with due diligence;
- Any defect in the products must be reported within ten (10) days of receipt of the goods. The report must be sent by sending an email to firstname.lastname@example.org, before proceeding to return to Mc John S.r.l. the defective product. The product, even if defective, to be replaced, must, at the time of referral, be complete with the packaging and any accessories received from the customer at the time of purchase. The return of the product without the original packaging and accessories above prevents Mc John S.r.l. the replacement of the product itself;
- Mc John S.r.l. reserves the right to verify the actual defects stated by the customer and to replace them only after this check.
- The request will be processed only if the following documents are present in the returned package: Purchase invoice, number and order date, brief description of the defect found.
- Shipping costs are charged to the customer.
RIGHT OF WITHDRAWAL (Italian law)
Purchases made on the "shop.mcjohn.it" website are governed by Italian law on mail order sales.
If you have made a mistake in your order and/or received an item that you did not want, you have 10 days from the date of delivery to exercise the right of withdrawal, or the possibility of returning the product to Mc John S.r.l.
The return of any item will be accepted without hesitation, provided it is in perfect condition, reimbursing the entire amount (except for packaging and shipping costs, as required by Italian law).